Dropshipping Business Training — Course 03
MAKING MONEY ONLINE TRAINING ACADEMY · COURSE 03

Dropshipping Business Training

From your first product idea to trustworthy suppliers, online storefronts, fulfillment, profit analysis, customer service, marketing and launch.

10 modules · 50 full lessons · 61 narrated slides · 15 fillable worksheets · 25-question final assessment

Welcome to Your Dropshipping Course

This self-study program teaches the operations behind an online store whose suppliers fulfill orders. It covers both business opportunities and real risks. You will find complete written lessons below and an audio slideshow you can follow from start to finish or by module.

Important: Dropshipping is not guaranteed passive income. Retailers remain responsible to customers for clear representations, lawful products, timely shipment, refunds, and support. Verify rules, fees, tax obligations, product-safety requirements, and supplier terms for your location and products before spending money.

How to study

  1. Listen to one module or read the text.
  2. Review its five written lessons.
  3. Complete its practical task and relevant worksheet.
  4. Repeat until your launch plan is ready.
  5. Take the 25-question final test.

What you will build

A realistic dropshipping business plan with a defined buyer, approved products and suppliers, a store outline, financial model, policies, fulfillment routine, support process, marketing calendar and launch criteria.

Complete Course — Narrated Slideshow

Use module shortcuts, listen with Play / Read Aloud, or navigate one slide at a time. Audio uses your browser's available voices.

Slide 1

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Preparing lesson…

Ready to begin.

Narration automatically advances between slides. Browser speech voices and behavior vary by device.

The Ten Course Modules

MODULE 01

Understanding the Dropshipping Business

  • The customer journey
  • Dropshipping versus stocking inventory
  • The four partners in an order
  • Cash flow is not profit
  • Choosing the right business model
Read full module 1 ↓
MODULE 02

Finding a Niche and Validating Demand

  • Customer before product
  • Research without copying
  • Demand, competition, and differentiation
  • Red-flag product categories
  • Make a testable product shortlist
Read full module 2 ↓
MODULE 03

Researching and Approving Suppliers

  • Build a supplier verification checklist
  • Order samples before selling
  • Understand supplier agreements
  • Have a backup supply plan
  • Supplier scorecard and decision
Read full module 3 ↓
MODULE 04

Pricing, Costs, Cash Reserves, and Unit Economics

  • List every cost per order
  • Calculate contribution margin
  • Understand break-even acquisition cost
  • Cash timing and reserve planning
  • Discounts and pricing changes
Read full module 4 ↓
MODULE 05

Building a Trustworthy Online Store

  • Choose a platform and domain
  • Create a simple site structure
  • Write a persuasive honest product page
  • Trust and accessibility essentials
  • Policy pages and public promises
Read full module 5 ↓
MODULE 06

Products, Payments, Orders, and Fulfillment

  • Product catalog operations
  • Set up payment methods carefully
  • Follow the order through
  • Set accurate shipping expectations
  • Test store before launch
Read full module 6 ↓
MODULE 07

Customer Service, Returns, and Risk

  • Create a service response system
  • Late or lost delivery
  • Damaged, wrong, and defective items
  • Chargebacks and fraud
  • Privacy and customer data
Read full module 7 ↓
MODULE 08

Free Marketing and Ethical Promotion

  • Craft a positioning statement
  • Make demonstration content
  • Basic product-page search optimization
  • Email marketing with permission
  • Influencers, affiliates, and disclosure
Read full module 8 ↓
MODULE 09

Analytics, Optimization, and Scaling

  • Choose meaningful metrics
  • Diagnose funnel problems
  • Improve one variable at a time
  • Protect supplier and service quality while growing
  • Decide whether to scale
Read full module 9 ↓
MODULE 10

Launch Plan and Business Capstone

  • Week one: research
  • Week two: verify and build
  • Week three: test operations
  • Week four: controlled launch
  • Final capstone deliverables
Read full module 10 ↓
MODULE 01

Understanding the Dropshipping Business

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 1.1 — The customer journey

A shopper visits your store, reads the product offer, pays you, and expects you—not the supplier—to solve problems. Map every handoff: storefront, payment, supplier purchase, tracking, delivery, and post-sale support. Keep the order confirmation and tracking communication under your control.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 1.2 — Dropshipping versus stocking inventory

With dropshipping a supplier stores and sends the goods, so you avoid purchasing inventory in advance. You still incur store fees, payment fees, marketing costs, returns, chargebacks, and customer-support obligations. You generally give up some packaging, speed, and quality control.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 1.3 — The four partners in an order

The shopper buys from your store. Your payment provider processes the transaction. You pay the supplier and send fulfillment details. The carrier transports the package. Prepare a backup procedure for failures at any of these four handoffs.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 1.4 — Cash flow is not profit

A $50 order does not mean you have $50 available. Supplier charges and advertising may be due before the payment processor releases funds. Hold a reserve for refunds, disputes, replacement shipments, and taxes. Do not spend deposits as though they are profit.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 1.5 — Choosing the right business model

Compare domestic supplier dropshipping, overseas sourcing, print on demand, local partnerships, and a hybrid inventory model. Each has tradeoffs in delivery times, product control, customization, cost, and returns. Choose based on the customer promise you can reliably fulfill.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 1 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 02

Finding a Niche and Validating Demand

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 2.1 — Customer before product

Describe one identifiable buyer, the problem they face, the buying occasion, and why your product solves it. For example, a hobby gardener might want a compact organizer for hand tools. Avoid building a generic catalog for everyone.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 2.2 — Research without copying

Use search suggestions, marketplace categories, forums, product reviews, and question threads to find common frustrations. Record what customers value, what they complain about, and which claims require proof. Do not copy product descriptions, images, or protected brands without permission.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 2.3 — Demand, competition, and differentiation

High search interest is not proof of profitable demand. Compare competitors on pricing, shipping transparency, quality, bundles, service, instructions, and guarantees you can honor. Write a clear reason a customer would choose your store.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 2.4 — Red-flag product categories

Avoid counterfeits, safety-critical goods, unsupported medical claims, dangerous or restricted goods, products that require certifications you lack, and trademark-heavy listings. Check applicable product safety laws and marketplace restrictions before sourcing.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 2.5 — Make a testable product shortlist

Score five ideas from 1 to 5 on customer need, trustworthy supplier availability, delivered cost, shipping predictability, return risk, and differentiation. Investigate the highest-scoring options, and reject anything you cannot responsibly deliver.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 2 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 03

Researching and Approving Suppliers

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 3.1 — Build a supplier verification checklist

Confirm legal business identity, actual warehouse location, product specifications, item availability, processing times, shipping methods, tracking, return address, customer service hours, and written terms. Do not rely only on flashy website claims.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 3.2 — Order samples before selling

Buy samples shipped to the address and region you intend to serve. Record order placement date, dispatch date, delivery date, packaging condition, product accuracy, defects, and communication. Photograph the sample yourself where rights permit.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 3.3 — Understand supplier agreements

Clarify cost changes, inventory syncing, who pays for defects, lost parcels, customs, replacement shipments, customer data, branded invoices, and return labels. Keep written records of promises and any service-level expectations.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 3.4 — Have a backup supply plan

A supplier can run out of stock, change prices, or stop shipping to a region. Track inventory and performance, identify a vetted alternate if possible, pause listings quickly, and contact customers if promised fulfillment becomes impossible.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 3.5 — Supplier scorecard and decision

Rank candidates by sample quality, actual transit time, communication, total delivered cost, tracking reliability, dispute handling, and return terms. Choose reliability over the lowest advertised item price.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 3 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 04

Pricing, Costs, Cash Reserves, and Unit Economics

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 4.1 — List every cost per order

Count supplier item cost, supplier shipping, payment processing, transaction charges, expected returns, packaging or app costs, advertising, taxes, discounts, and customer support. Separate fixed monthly costs from variable order costs.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 4.2 — Calculate contribution margin

Illustrative order: sell at $49; supplier item $19; supplier shipping $6; payment fee $1.75; expected return/issue reserve $2.25. Contribution before ads and fixed costs is $20. Subtract a $12 acquisition cost and only $8 remains before fixed costs and taxes.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 4.3 — Understand break-even acquisition cost

Maximum ad spend per order before other fixed costs = selling price minus variable non-ad costs. If that margin is $20, spending $20 on ads leaves no contribution toward overhead or profit. Build a safer target below break-even.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 4.4 — Cash timing and reserve planning

An order can be paid today while your payout arrives later. If a supplier charges immediately, you need working capital. Estimate five, ten, and twenty simultaneous orders plus a refund buffer. Check payout schedules and hold policies.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 4.5 — Discounts and pricing changes

A 15% discount on a $49 product cuts revenue by $7.35 but many underlying costs remain unchanged. Recalculate margin for bundles, free shipping, coupons, and returns. Track actual figures instead of assuming higher order volume compensates.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 4 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 05

Building a Trustworthy Online Store

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 5.1 — Choose a platform and domain

Compare monthly cost, transaction features, supplier integrations, fulfillment tracking, mobile usability, support, and data portability. Shopify is one option; other platforms may fit different needs. Confirm current plan features and prices before paying.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 5.2 — Create a simple site structure

Build Home, Shop/Collections, Product, About, Contact, Shipping, Returns/Refunds, Privacy, and Terms pages. A customer should understand who sells the product, what they receive, delivery timing, and how to contact you before checkout.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 5.3 — Write a persuasive honest product page

Explain the target customer problem, product specifications, measurements, materials, what is included, compatible uses, care instructions, realistic photographs, shipping estimate, and return rules. Do not invent reviews, limited-stock claims, certifications, or results.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 5.4 — Trust and accessibility essentials

Test site on phone and desktop. Use readable text, alt text for meaningful product images, clear button labels, accessible contrast, visible contact methods, transparent prices, and secure checkout. Avoid countdown gimmicks and confusing subscription terms.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 5.5 — Policy pages and public promises

Make shipping regions, shipping versus delivery estimates, fees, cancellation rules, return eligibility, and customer service response expectations easy to find. Policies must comply with applicable law and processor rules; a policy cannot remove mandatory consumer rights.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 5 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 06

Products, Payments, Orders, and Fulfillment

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 6.1 — Product catalog operations

Give each SKU a clear name, unique variants, correct size/color options, verified stock status, supplier SKU mapping, shipping weight, and accurately licensed photos. Test variant selection and price changes.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 6.2 — Set up payment methods carefully

Choose supported gateways, verify identity, review processing fees and prohibited-product lists, enable fraud controls where appropriate, and test checkout in an approved test mode. Never collect or store payment card details manually.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 6.3 — Follow the order through

Make a checklist: check payment status, inspect risk flags, validate address, verify inventory, send order to supplier, record fulfillment ID, retrieve working tracking, confirm dispatch, and handle exceptions. Do not mark shipped before shipment.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 6.4 — Set accurate shipping expectations

Give realistic dispatch and transport estimates backed by supplier performance, including domestic versus international differences. Be clear about customs and duties when relevant. The U.S. FTC rule requires a reasonable basis for promised shipment timing, or generally shipment within 30 days if no time is stated, plus delay/cancellation/refund procedures.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 6.5 — Test store before launch

Place a test order using supported platform test features. Confirm taxes/settings, order emails, discount codes, inventory handling, mobile checkout, payment failure messaging, refund flow, and shipment status. Remove test products and misleading dummy testimonials.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 6 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 07

Customer Service, Returns, and Risk

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 7.1 — Create a service response system

Use one support email or inbox, a ticket log, clear response goals, and templates that answer the question rather than hiding behind policy language. Log order number, issue, promised action, owner, and follow-up deadline.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 7.2 — Late or lost delivery

Check carrier scans and supplier proof, explain the real status, and offer required cancellation/refund options. Under the FTC shipment rule, shipment delays can trigger duties to get consent or refund. Do not tell customers to wait indefinitely without choices.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 7.3 — Damaged, wrong, and defective items

Request concise proof where appropriate, do not impose unreasonable barriers, check laws and supplier terms, and decide promptly between refund, replacement, or another remedy. Track recurring defects and stop selling unreliable SKUs.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 7.4 — Chargebacks and fraud

Retain checkout information, order confirmations, accurate tracking, communications, refund records, and stated policies. Respond to payment provider disputes within required deadlines. Never ship suspicious high-risk orders before completing legitimate review.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 7.5 — Privacy and customer data

Collect only necessary customer details, secure account access, use reputable integrations, manage permissions, and understand applicable privacy and breach rules. Share shipping data with fulfillment partners only as needed and disclose data practices accurately.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 7 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 08

Free Marketing and Ethical Promotion

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 8.1 — Craft a positioning statement

Describe your ideal buyer, their frustration, your product solution, and one credible advantage. Turn it into useful website copy and social captions. Avoid unsubstantiated results or impossible guarantees.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 8.2 — Make demonstration content

Film honest product demonstrations, fit checks, comparisons, setup tutorials, and answers to common questions. Use your own images or properly licensed supplier media. Demonstrate the real item rather than stock footage that misrepresents it.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 8.3 — Basic product-page search optimization

Use terms a shopper would naturally search for in descriptive titles, headings, readable URLs, alt text, and FAQs. Explain dimensions and use cases. Avoid keyword stuffing and do not promise page-one rankings.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 8.4 — Email marketing with permission

Invite customers to opt into useful updates, explain what they will receive, and provide unsubscribe methods. Follow applicable email and privacy laws. Start with a welcome series and support material, not relentless promotions.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 8.5 — Influencers, affiliates, and disclosure

If someone receives payment, free products, or another material benefit to endorse a product, disclosures may be required. Make promotions clear and truthful; review current FTC endorsement guidance. Track views, clicks, checkouts, refunds, and customer feedback.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 8 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 09

Analytics, Optimization, and Scaling

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 9.1 — Choose meaningful metrics

Track visits, add-to-cart rate, checkout-start rate, completed orders, average order value, customer acquisition cost, refund rate, delivery time, and contribution per order. Avoid treating views alone as evidence of a profitable business.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 9.2 — Diagnose funnel problems

Traffic without product views suggests poor relevance or navigation. Product views without add-to-cart may indicate weak fit, unclear price, or low trust. Checkout starts without orders may point to shipping costs, payment issues, or friction.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 9.3 — Improve one variable at a time

Write a hypothesis and measure a baseline. Change one meaningful detail such as product image, FAQ, shipping explanation, or offer; then compare results. Small samples are noisy, so do not declare victory after one sale.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 9.4 — Protect supplier and service quality while growing

More orders amplify errors. Review weekly defect rates, late shipment frequency, ticket backlog, cash reserves, and stock accuracy. Pause advertising or listings when service capacity falls behind.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 9.5 — Decide whether to scale

Scale only when contribution margins remain positive after realistic costs and returns, supplier quality is stable, cash flow supports growth, and customers receive orders reliably. A larger sales number can still mean a larger loss.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 9 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.
MODULE 10

Launch Plan and Business Capstone

Study the five complete lessons below. Make notes using the related worksheets and finish the module assignment before moving on.

Lesson 10.1 — Week one: research

Define a niche, research twenty customer questions, create a shortlist of five products, verify restrictions, and contact at least three potential suppliers. Capture results in the planning worksheet rather than buying apps prematurely.

Put it into practice: Describe the real-world decision you would make and the evidence you need.

Lesson 10.2 — Week two: verify and build

Order product samples, estimate landed costs, write honest product copy, and create the essential website pages. Build your store in draft or password-protected mode and test mobile accessibility.

Put it into practice: Write a specific example for a sample business, including any assumptions.

Lesson 10.3 — Week three: test operations

Review samples, test checkout in platform test mode, simulate delayed orders, verify support channels, calculate margins and cash needs, and rehearse refunds. Reject products that fail quality or shipping standards.

Put it into practice: Identify a possible failure and how you would protect the customer.

Lesson 10.4 — Week four: controlled launch

Publish a small vetted catalog, post helpful organic content, answer customer questions promptly, monitor each order through delivery, and keep a daily financial and issue log. Do not promise revenue or spend beyond the budget.

Put it into practice: Calculate or compare your options using real figures wherever possible.

Lesson 10.5 — Final capstone deliverables

Submit a niche brief, supplier verification sheet, sample review, price calculator, product listing draft, policy checklist, order workflow, support templates, organic content plan, and 30-day scoreboard. Explain what evidence would cause you to stop or pivot.

Put it into practice: Document your final decision and a condition that would make you revise it.
Module 10 assignment: Complete the appropriate worksheet below. Write at least three observations, one actionable decision, and one remaining question. Review the supplier and customer impact before continuing.

Worked Business Examples

Example A: Per-order margin

Product sells for $49.00. Supplier charges $19.00 for the item and $6.00 shipping. Processing is estimated at $1.75 and issue reserve at $2.25.

$49 − $19 − $6 − $1.75 − $2.25 = $20.00 contribution before marketing, fixed costs and tax. If advertising costs $12 per sale, the contribution falls to $8.00. Figures are illustrative, not actual platform fees.

Example B: A risky discount

On that same $49 item, a 15% discount removes $7.35 of revenue. With all other assumptions unchanged, contribution before advertising becomes $12.65. A $12 acquisition cost leaves only $0.65 before fixed costs and tax.

Example C: Working capital

If ten customers order while supplier expenses are $25 per order, you may need $250 available to fulfill them before payouts settle. That does not include refunds, disputes or business overhead. Estimate a safe operating buffer.

Example D: Delay response

A supplier tells you a paid order cannot ship when promised. Check your legal obligations and terms, contact the customer promptly with accurate options, record consent where required, or cancel and refund as appropriate. Do not create fake tracking numbers.

15 Fillable Student Worksheets

Type your notes directly in the boxes. Use Print / Save as PDF in your browser to retain a copy of the filled worksheets. Entries stay in this page session and may be lost on refresh; this course does not send answers to a server.

WORKSHEET 01

Niche and Customer Persona

WORKSHEET 02

Product Idea Scorecard

WORKSHEET 03

Supplier Verification

WORKSHEET 04

Sample Inspection

WORKSHEET 05

Competitor Comparison

WORKSHEET 06

Store Budget

WORKSHEET 07

Pricing Worksheet

WORKSHEET 08

Customer Promise

WORKSHEET 09

Product Listing Draft

WORKSHEET 10

Order Fulfillment SOP

WORKSHEET 11

Customer Support Log

WORKSHEET 12

Free Marketing Calendar

WORKSHEET 13

Funnel Scoreboard

WORKSHEET 14

Risk Register

WORKSHEET 15

30-Day Launch Plan

Practical Store Launch Checklist

Check items only after you have verified them. A checked box is a planning aid, not a compliance certification.

Research and product

Store and money

Operations

Marketing and launch

Final Knowledge Assessment

Choose one answer for each of the 25 questions, then click Grade My Test. The assessment is educational and does not issue a professional credential. You can retake it as often as needed.

1. Who is responsible for helping the customer when a supplier ships the wrong item?
2. Which statement best describes dropshipping?
3. What should happen before listing a product?
4. Which is a variable order cost?
5. Revenue minus all relevant costs is closest to what?
6. A strong niche identifies what?
7. Which supplier detail matters most to verify?
8. Which product claim should you avoid?
9. What is a SKU?
10. What does a successful checkout test verify?
11. What should you do if supplier stock becomes unavailable?
12. Which is best for customer trust?
13. U.S. internet shipment timing claims should be:
14. If no shipment time is stated, the FTC rule generally uses:
15. When you cannot ship on time, you may need to:
16. Why keep a cash reserve?
17. Which is a customer acquisition cost?
18. A free product given to an influencer may require:
19. Which data should you collect?
20. What metric helps reveal delivery problems?
21. Which marketing approach is sound?
22. Which would help diagnose checkout abandonment?
23. What is the right approach to scaling?
24. What should a product listing include?
25. What belongs in the capstone?
Your results will appear here after grading.
Review the correct answers and explanations after you finish
  1. Your store. Who is responsible for helping the customer when a supplier ships the wrong item?
  2. Supplier fulfills while retailer handles selling and support. Which statement best describes dropshipping?
  3. Order and examine a sample. What should happen before listing a product?
  4. Supplier shipping. Which is a variable order cost?
  5. Profit. Revenue minus all relevant costs is closest to what?
  6. A specific customer and problem. A strong niche identifies what?
  7. Warehouse, tracking and return terms. Which supplier detail matters most to verify?
  8. Unverified medical cure. Which product claim should you avoid?
  9. A product identifier. What is a SKU?
  10. Payment, notifications and order flow. What does a successful checkout test verify?
  11. Pause affected listings and address existing orders. What should you do if supplier stock becomes unavailable?
  12. Clear delivery expectations. Which is best for customer trust?
  13. Based on a reasonable basis to ship as advertised. U.S. internet shipment timing claims should be:
  14. 30 days. If no shipment time is stated, the FTC rule generally uses:
  15. Seek consent to delay or refund. When you cannot ship on time, you may need to:
  16. For supplier bills, disputes and refunds. Why keep a cash reserve?
  17. Advertising expense per acquired order. Which is a customer acquisition cost?
  18. Clear disclosure of material connection. A free product given to an influencer may require:
  19. Only necessary customer information. Which data should you collect?
  20. Late shipment rate. What metric helps reveal delivery problems?
  21. Honest demonstrations and customer education. Which marketing approach is sound?
  22. Shipping charge surprises and payment errors. Which would help diagnose checkout abandonment?
  23. Verify positive margins, quality and cash flow. What is the right approach to scaling?
  24. Specifications, actual delivery and returns information. What should a product listing include?
  25. Supplier scorecard and pricing worksheet. What belongs in the capstone?

Official Resources and Continuing Research

Platform settings, costs and regulations change. Review the latest guidance before taking action.

Important: This course is general business education and not tax, legal, product-safety or accounting advice. No income, sales, or store success is guaranteed.
Making Money Online Training Academy — Dropshipping Business Training · Course 03 · Educational use

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